Your Dorset Order Explained

Dorset Home Stores

Congratulations on completing your loan for a Dorset Home Stores product! We wanted to provide you with some useful information about your retailer and how to contact them should you need to.

When is my product going to be delivered?

Dorset Home Stores will receive the order from us within 24 hours. They will contact you within 2 working days to arrange delivery.

Can I have my product delivered to another address that is not mine?

For security purposes the retailers have to deliver the product to the applicant who has taken out the loan with us. We and our retail partners are unable to authorise any addresses other than the one we have on file for you due to security reasons.

What happens if I miss my delivery?

If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, Dorset Home Stores will leave you a note informing you of how to rearrange delivery or collect the goods from a local depot. In the event of a failed delivery due to you not being in at the arranged time slot, a re-delivery charge will need to be paid. This charge will be confirmed at the point of re-booking and must be paid prior to the new delivery date.

I have received my item and have changed my mind and would like to cancel – what do I do?

You can cancel if your item hasn’t been delivered by refusing delivery and then letting us know. If you have received your item, changed your mind and would like to cancel your item you should contact Dorset Home Stores directly. The item must be in its original packaging and must not have been used. Once the item has been received back by the supplier then we will be able to cancel down your loan and refund any payments made.

My product has stopped working – what do I do?

If you are having issues with your product then you will need to contact Dorset Home Stores on 01935 315030 or You may need to send evidence for example any photos or videos of the product not working for this to be resolved

Does my product come with any warranty?

You are covered by a 12 month manufacturer's warranty. You should contact Dorset Home Stores on 01935 315030 and they will assist you in giving more information.

Dorset Home Stores are the best people to contact in order to resolve any issues with your product.

If you are having trouble with your product or loan, the flow chart below may be helpful to point you in the right direction.