Your online dashboard is the easiest way to do most things. You can quickly make a payment against your loan, check your balance or statement, change your repayment method or schedule, activate or manage your Fair For You cards and more.
Have a question or need some assistance? Here you can find all the answers to your questions and get the help you need.
Your online dashboard is the easiest way to do most things. You can quickly make a payment against your loan, check your balance or statement, change your repayment method or schedule, activate or manage your Fair For You cards and more.
Please contact loans@fairforyou.co.uk if you need any help with your application
Please contact loans@fairforyou.co.uk if you need any help with your application
We do not provide cash loans. We provide finance to buy items directly from our approved retailers. The money is paid direct to your chosen retailer on your behalf, either automatically via our marketplace or when you spend online / instore using one of our cards, and you then own the goods outright.
You are purchasing the goods direct from your chosen retailer, they are not rented. This means you own your items from the start. We provide a loan for this purchase so your repayments are then scheduled with us.
Our suppliers give us frequent updates on stock levels. If you want a specific product, but its currently out of stock, please check back later.
If your supplier is Whirlpool please contact via them their live chat at www.hotpointservice.co.uk or call them on 03448 224224
If your supplier is Dorset Home Stores please contact them on 01935 315030 or email info@dhsonline.co.uk
Typically our retail partners deliver most products right across the UK. The product pages on our website show if the retailer doesn't deliver to any specific areas.
Please contact your supplier directly for information on changing your delivery date. You can find the supplier for your order along with their contact details in your account area.
For more information about your Dorset Home Stores order, click here.
For more information about your Whirlpool order, click here.
You can view how much you owe by logging into your customer account area.
To set up a new payment plan please visit your customer account area. Here you can request changes to your payment amount and payment frequency.
You can add a new card securely on your customer account area.
You can use shopping card loan in a variety of high street stores and online. The latest list of eligible stores is shown here.
Once you have signed your Loan Agreement we aim to get your card delivered within 5-7 business days, but it is usually quicker than this.
Your Fair for You prepaid card will arrive unactivated, but it’s simple to activate: just log into your customer account area and your card will be shown with instructions on how to activate, after which you'll be able to use it to make transactions.
Please email us at contactus@fairforyou.co.uk if you have lost your card. To cover our costs there is a £5 fee for any replacement cards. Once your request has been confirmed, your new card should be with you within 5 working days.
Please email us at contactus@fairforyou.co.uk if you have lost your card. To cover our costs there is a £5 fee for any replacement cards. Once your request has been confirmed, your new card should be with you within 5 working days.
You can check your card balance on your account area.
Our opening hours:
If you need to speak to someone, you can email us at
contactus@fairforyou.co.uk
If you need to speak to someone, you can call us on
0333 433 0739
Fair for You Enterprise CIC
Unit 8, Elm Court
Meriden Business Park
Copse Drive
Coventry
CV5 9RG
If you are a journalist and want to know more about Fair for You, please contact:
Please note that we cannot answer questions from customers and potential customers via this address.'