Help and Support

Manage your account

Your online dashboard is the easiest way to do most things. You can quickly make a payment against your loan, check your balance or statement, change your repayment method or schedule, activate or manage your Fair For You cards and more.

Go to my dashboard

How can we help?

Loans

Please contact loans@fairforyou.co.uk if you need any help with your application
Please contact loans@fairforyou.co.uk if you need any help with your application
We do not provide cash loans. We provide finance to buy items directly from our approved retailers. The money is paid direct to your chosen retailer on your behalf, either automatically via our marketplace or when you spend online / instore using one of our cards, and you then own the goods outright.
You are purchasing the goods direct from your chosen retailer, they are not rented. This means you own your items from the start. We provide a loan for this purchase so your repayments are then scheduled with us.

Product

Our suppliers give us frequent updates on stock levels. If you want a specific product, but its currently out of stock, please check back later.
If your supplier is Whirlpool please contact via them their live chat at www.hotpointservice.co.uk or call them on 03448 224224

If your supplier is Dorset Home Stores please contact them on 01935 315030 or email info@dhsonline.co.uk

Delivery

Typically our retail partners deliver most products right across the UK. The product pages on our website show if the retailer doesn't deliver to any specific areas.
Please contact your supplier directly for information on changing your delivery date. You can find the supplier for your order along with their contact details in your account area.

Dorset Home Stores
- Phone: 01935 315030
- Email: info@dhsonline.co.uk
For more information about your Dorset Home Stores order, click here.

Whirlpool
- Phone: 03448 224 224
- Web Chat: www.hotpointservice.co.uk
For more information about your Whirlpool order, click here.

Payments

You can view how much you owe by logging into your customer account area.
To set up a new payment plan please visit your customer account area. Here you can request changes to your payment amount and payment frequency.
You can add a new card securely on your customer account area.

Card Products

You can use shopping card loan in a variety of high street stores and online. The latest list of eligible stores is shown here.
Once you have signed your Loan Agreement we aim to get your card delivered within 5-7 business days, but it is usually quicker than this.
Please email us at contactus@fairforyou.co.uk if you have lost your card. To cover our costs there is a £5 fee for any replacement cards. Once your request has been confirmed, your new card should be with you within 5 working days.
Please email us at contactus@fairforyou.co.uk if you have lost your card. To cover our costs there is a £5 fee for any replacement cards. Once your request has been confirmed, your new card should be with you within 5-10 working days.
You can check your card balance on your account area.