When will I get my card?
We will post your card out to you once we have received your signed loan agreement. Please allow 7-10 working days for the card to arrive in case there are any postal delays.
How do I activate my card?
You can call 0203 468 4112 or 0203 327 1991 to activate your card.
You will need to enter your 16-digit card number and your birthday like this: DD/MM/YY (day, month, year). This helps keep your information safe.
Once you have done this, select the option to get your PIN. This will activate your card and give you the PIN you'll need to use in stores.
Why do I have a Food Club loan balance and Food Club prepaid card balance? What’s the difference and why aren’t these the same?
The Food Club loan balance is how much you owe to Fair for You.
The Food Club prepaid card balance is how much you have available to spend in store or online at Iceland and the Food Warehouse.
When you take out your loan, you choose a day of the week to start paying it back. This means you can:
- Spend When You Want: You don’t have to spend the money on your card right away. You can spend it all at once in Iceland or the Food Warehouse, or just use a little bit at a time.
- Flexible Payments: You make your payments on the day you picked in your agreement. This might mean that you start paying the loan back before you have spent all the money on your card.
- Repay Early With No Fees: You can repay your loan early with no penalty fees. It's easy. Just log into your customer account area and make a payment.
The Big Idea: Your payments to Fair for You stay the same, no matter how much or how little you spend at the shop each week. This helps you know exactly what is coming out of your bank account.
Why is it like this? We make the payments separate from your spending so that the card is flexible. You can keep the money on your card for an emergency or a big holiday shop, knowing that your loan is already being paid off bit by bit.
How can I check how much is available to spend on my Food Club prepaid card?
You can see how much money is loaded onto your prepaid card by logging into your Fair for You customer account area.
How can I check what my Food Club loan balance is? i.e. how much I owe Fair for You?
Simply log in to your Fair for You customer account area and it will display your current loan balances.
How can I use my Food Club prepaid card?
Before using your card for the first time you will need to activate it - please see the ‘How do I activate my card?’ section for more details.
In store: Your card needs to be swiped as a debit card by the cashier in the store. This is usually done by swiping the card on the side of the device you would usually use a chip & pin card with, but this may vary for different stores. Please note that it is not a gift card.
Online:
Please process the card online as a MasterCard; enter your own name where it asks for 'Name on Card' and when prompted for a security code please enter the CVC2 number on the back of the card.
When using your card online please remember Iceland’s £1.00 packing fee as this will be added to your online shopping total i.e. if you fill your basket to a total of £75.00 of goods then the total inclusive of the £1.00 packing fee will be £76.00.
If you only have £75.00 to spend on your Food Club card then this transaction will fail.
How can I top up my prepaid card?
The Food Club card is a reloadable card so please keep hold of it! You can add money or ‘top up’ your prepaid card up to your credit limit 6 times a year in our designated ‘top up windows’ in line with school holidays.
If you have a Food Club loan, we will contact you to let you know when the next top-up date is available or check future dates here.
To request a top up during this top up window simply log in to your customer account area and click on the green ‘Top Up My Card’ Button (this button is not available outside of a top up window). The credit requested will then be loaded onto your card for you to spend within 1-2 days and you will receive an email to confirm when this is ready to spend.
Please note that you are not able to top up your Food Club card if your account is in arrears. If you are unsure on the status of your account you can access a full statement here: customer account area.
Can I withdraw money from the prepaid card?
No. The card will be locked and only available to use at Iceland stores (including Iceland online, in-store and The Food Warehouse).
I have lost my prepaid card, how can I get a new one?
Please email us at contactus@fairforyou.co.uk if you have lost your card. To cover our costs there is a £5 fee for any replacement cards. Once your request has been confirmed, your new card should be with you within 7-10 working days.
I have some money left on my prepaid card that I don’t want to use, what can I do?
You can use your Fair for You Prepaid Mastercard balance to clear some or all of your loan balance. All you need to do is make a one-off payment to your Prepaid Card Loan using your Fair for You Prepaid Mastercard. You can make the payment here.
