Single parent, works part-time in a local supermarket
Susan lives with her 20 year old daughter, who is also working, and her 14 year old son.
When she broke-up with the children’s father, Susan had to deal with a number of debts that had been incurred and also suffered with depression. However, she has managed to be in permanent employment for the past four years.
She used another weekly payment store before, most recently to get a mobile phone for her son at Christmas. However, she didn’t find the application process easy. “I didn’t get an instant decision and had to take all the paperwork to the shop.”
She found the staff very unfriendly, and received a number of phone calls afterwards “hassling her for payment,” even though she was on top of her payments.
Then Susan’s oven; which was pretty old anyway, began to give out, taking twice as long to cook meals, that cost more on energy bills too. So, Susan applied for a Fair for You loan for a new cooker, which was delivered to her within three working days.
When asked about the service she received from us, Susan gave us a “10/10’ for ease of use, friendliness of service, and value for money!”
